by Agapay | Mar 11, 2020 | Blog, Business, Chargeback, Dispute
As upcoming merchants, you probably already heard the terms void, refund, and reversal when discussing payment transactions. Generally, all three are transaction methods that are initiated by the merchant and are meant to return money to the customer.
by Agapay | Mar 9, 2019 | Blog, Chargeback, Credit Card
Reversing credit card transactions are a necessary part of dealing with customers, but it does come with some pitfalls if not understood correctly. Let’s explore this fascinating aspect of dealing with credit cards.
by Agapay | Feb 26, 2019 | Blog, Dispute, Reimbursement
Anyone who’s worked retail has likely made a mistake while charging a credit card. This can create a headache for customers, staff, and management. For most people the first reaction is to simply void the transaction and start over. The problem with this approach is...