How are you different than the other companies?
What kind of support can I get when I sign up with Agapay?
In what states can you do business?
What are your rates?
What type of options do I have for accepting payments from my customers?
How fast can I get my business approved?
What paperwork do I need to submit to get approved?
What is a payment processing fee?
What is a Chargeback & Retrieval?
Retrieval – A retrieval occurs when a customer or card issuer questions the validity of a charge. Generally, a retrieval is satisfied by submitting the signed transaction receipt/ credit card authorization and a copy of the itemized receipt or invoice. If a merchant fails to respond within the specified time or does not provide appropriate documentation, the retrieval can become a chargeback.
Why is my business considered high risk?
What is EMV and how does it affect me?
What is this PCI Non-Compliance Fee?
When will I receive my deposits from transactions?
Can I process payments with my cellphone or tablet?
How is a Void different from a Refund? And how is that different than a Reversal?
Void – A void can only occur before payment has been captured. When a void is processed, the transaction is cleared from the terminal before settlement, so the money will never move from the cardholder’s account, and the hold will drop off within 3-5 business days.
Refund – A refund is required when the transaction has been captured. A refund is the same process as a purchase, but in reverse. The amount is authorized and is captured when the terminal settles, and the cardholder will see the amount in their account within 3-5 business days.
Reversal – A reversal is similar to void. It must also be processed before capture (like a void), but differs in that a notice is sent to the cardholder’s bank to remove the hold. In order to process a reversal, your terminal must be programmed to process it.