How are you different than the other companies?
What kind of support can I get when I sign up with Agapay?
What states can you do business in?
We can do business in all 50 states.
What are your rates?
What type of options do I have for accepting payments from my customers?
How fast can I get my business approved?
What paperwork do I need to submit to get approved?
What is a payment processing fee?
What is a Chargeback & Retrieval?
Retrieval – A retrieval occurs when a customer or card issuer questions the validity of a charge. Generally, a retrieval is satisfied by submitting the signed transaction receipt/ credit card authorization and a copy of the itemized receipt or invoice. If a merchant fails to respond within the specified time or does not provide appropriate documentation, the retrieval can become a chargeback.
Why is my business considered high risk?
What is EMV and how does it affect me?
What is PCI Compliance?
When will I receive my deposits from transactions?
Can I process payments with my cellphone or tablet?
How is a Void different from a Refund?
Refund – A refund is required when the transaction has already settled (captured). A refund is the same process as a credit card transactions but in reverse. The amount is authorized and is captured when the terminal settles, and the cardholder will see the amount in their account within 3-5 business days.
Reversal – A reversal is similar to void. It must be processed before settlement and prevents the transaction from being captured, but differs in that a notice is sent to the cardholder’s bank to remove the hold. In order to process a reversal, your terminal must be programmed to process it.